1. Processing Time
All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays.
2. Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Local Delivery (Hong Kong): [Price, e.g., SF Express Pay on Delivery / Flat Rate HK$30]. Estimated delivery: 2-4 business days.
- International Shipping: We ship to select countries. Rates vary by weight and destination. Estimated delivery: 7-21 business days.
3. Customs, Duties and Taxes
Cozyknitlessons is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
4. Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Digital/Service Delivery
For Coaching Services, no physical product will be shipped. You will receive a confirmation email with a Zoom link or meeting details upon booking.